This week, I continue my summary of "Homepage Usability," by Internet consultants Jakob Nielsen and Marie Tahir, which dissects
the home pages of 50 of the Web's most popular destinations.
1. NAVIGATION. The book's study found that 30 percent of the top sites use a left-hand navigation column to help visitors
find relevant pages, while an equal 30 percent use tabs across the top of the home page. Other interfaces include links across
the top and categories in the middle. The only style that the authors don't recommend is pull-down menus "because they hide
the choices most of the time."
2. SITE MAP. Only 48 percent of the sites provided a site map. If you use one, the authors recommend extensively testing
it with real users to make sure it actually provides a workable interface for your visitors.
3. SIGN IN. Slightly more than half the sites studied offered registered users a way to log in on the home page. Significantly,
none of the sites required registration before visitors could gain access to basic features. It's important to clearly separate
the way new users register from the way existing customers log in.
4. ABOUT US. An "About Us" link (or "About Firm-Name") was a feature of 84 percent of the sites. The authors highly recommend
having this, because it is "one of the most trust-enhancing features you can add."
5. CONTACT INFO. Almost every major site provides a way to find a mailing address or customer service telephone number for
the business. This information was provided through a separate Contact Us link on the home page or as part of the About Us
page 82 percent of the time.
6. PRIVACY POLICY. A total of 86 percent of the sites included a link to the company's privacy policy. The book's authors
also recommend that a privacy statement accompany every spot where you ask for information (when requesting an e-mail address,
for instance).
7. JOB OPENINGS. An explicit link for job seekers was provided on 74 percent of the home pages, with another 8 percent of
sites offering this on their About Us page. Visiting a company's Web site to find ways to apply for employment seems common
enough that a specific link for this function seems called for.
I'll continue my summary of the book's most important conclusions in my next issue.
"HOMEPAGE USABILITY" RATES THE GOOD AND THE BAD:
http://www.amazon.com http://bri.li/?073571102X
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NOTICE TO READERS
E-Business Secrets will not be published or e-mailed next week due to the Fourth of July holiday. The next issue will be
sent to you on July 11.
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E-BUSINESS TECHNOLOGY REVIEW: FREE YAHOO SUBMISSIONS
Danny Sullivan writes in his Search Engine Watch newsletter that hand-to-mouth Web sites may still be able to submit themselves
to Yahoo.com without paying Yahoo's new $299 annual listing fee.
Joe Petrow, the operator of a personal Web site that bears his name, says his free submission tool works on Yahoo's business-oriented
pages where only the $299 option is shown. Petrow's method submits the URL of your choice directly to Yahoo, as is possible
on other, less-commercial Yahoo pages.
The downside is that unpaid submissions may never be listed or even acknowledged by Yahoo. But several sites have achieved
Yahoo listings through Petrow's site. If your site is a serious business, I say pay the $299. But if you're broke and in no
hurry, a free submission may help.
JOE PETROW'S FREE SUBMISSION TOOL FOR YAHOO LISTINGS:
http://www.joepetrow.com http://bri.li/?7571
DANNY SULLIVAN'S SEARCH ENGINE WATCH WEB SITE:
http://www.searchenginewatch.com http://bri.li/?88f9
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LIVINGSTON'S TOP 10 NEWS PICKS O' THE WEEK
1. NPR raises hackles by demanding permission for links
http://www.wired.com http://bri.li/?429
2. New law allows FBI to get library records and more
http://www.sfgate.com http://bri.li/?811
3. Expert says PC-identification proposal hurts the Web
http://www.iht.com http://bri.li/?bf9
4. Free Census data, down to the county, city, or block
http://www.freep.com http://bri.li/?fe1
5. Hot band uses Net, not radio, to climb the charts
http://www.wired.com http://bri.li/?13c9
6. New $99 board plays MPEG-4 videos well on older PCs
http://www6.tomshardware.com http://bri.li/?17b1
7. Web professionals show how to make cool effects
http://www.webmasterbase.com http://bri.li/?1b99
8. Get "Blind Golf," just 237 lines of JavaScript code
http://webdeveloper.earthweb.com http://bri.li/?1f81
9. CSS tips: The best code for 2- to 4-column layouts
http://www.glish.com http://bri.li/?2369
10. Intelligent-robot test disrupted when one sneaks off
http://www.theage.com.au http://bri.li/?2751
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WACKY WEB WEEK: ESSENTIAL SUPPLIES FOR WORLD DOMINATION
It's nice to know that someone has finally put together a terrific source for the latest in evil death rays and doomsday
devices: VillainSupply.com.
Various pages of this new site offer Superweapons, Small & Medium Arms, and Henchperson Gear (supplying fashions for all
your jack-booted thugs and femmes fatales).
No e-commerce site would be complete without banner ads, and VillainSupply is loaded with them. Links include EvilRealtor.com
(listing lairs, hide-outs, secret bases, and fortresses) and the World Domination Fund (where you can actually contribute
via Amazon.com's Honor System). As the pitch says, "Remember, the more you donate now, the less severe your oppression will
be when our cabal consolidates its hold over your PUNY PLANET EARTH."
It took me quite a while to figure out who was really behind this hilarious put-on. But I finally tracked it down to the
people at GamerJargon.com -- a video-game fan site -- especially its chief mad scientist, Erik David Even of Chatsworth, Calif.
This you've got to see.
VILLAINSUPPLY.COM PROVIDES HARD-TO-FIND TOOLS OF EVIL
http://www.villainsupply.com http://bri.li/?c391
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E-BUSINESS SECRETS: Our mission is to bring you such useful and thought-provoking information about the Web that you actually
look forward to reading your e-mail.
ABOUT THE AUTHOR: E-Business Secrets is written by InfoWorld contributing editor Brian Livingston (http://SecretsPro.com).
Research director is Vickie Stevens. Brian has published 10 books, including:
Windows Me Secrets:
http://www.amazon.com http://bri.li/?0764534939
Windows 2000 Secrets:
http://www.amazon.com http://bri.li/?0764534130
Win a gift certificate good for a book, CD, or DVD of your choice if you're the first to send a tip Brian prints. Mail to:
Brian@SecretsPro.com.