How Schwab Transformed its On-Call Support By Eric Spiegel -
Published January 4, 2007
Using teamwork and incentives, the financial services firm averted serious problems within its support environment.
Phishing Filter Prevents E-Mail Identity Theft By Brian Livingston -
Published July 18, 2006
Scientists at Carnegie Mellon University have figured out a way to almost entirely detect and filter out phishing e-mails.
Whitepaper: Understanding VoIPLeveraging Technology for a Competitive Edge
This white paper shows how converging your traditional voice and data networks can save
money and increase efficiency and productivity throughout your organizationjust what it takes to remain competitive in today's marketplace.
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Whitepaper: Business Communications Applications on Any Network Business Communications Applications are quickly becoming a requirement for businesses seeking competitive differentiation through increased business agility. Learn how Avaya is mapping out a leadership position in this application category and delivering tangible business value to those enterprises implementing its solutions. >
Whitepaper: Migrating to Converged Networks and IP Telephony Applications Learn how enterprises and their IT support staffs can ensure that they are receiving the full mission-critical benefits of converged applications by lowering the risks associated with the migration to IP telephony and using the most sophisticated monitoring and management of applications and infrastructure. >
Sarbanes-Oxley and other reporting requirements have greatly complicated the jobs of many IT professionals. These articles include advice, information and tips for effectively managing your compliance efforts.
Best of Executive Tech, Part 2
December 27, 2006
By Brian Livingston
Heres Part Two of our year-end Greatest Hits collection of Executive Tech columns all readers favorites. Happy holidays!
IE 7 Unbalances QuickBooks
If you install IE 7, according to Intuit executives, it can cause the affected versions of the QuickBooks small-business bookkeeping package to display "page not found" errors and unexpectedly crash.
Free Software (Just Pay Here)
If a publication runs advertisements for various companies, you pretty much expect that those ads are from legitimate businesses, right?
Farecast Helps You Predict Cheap Flights
You know about travel search engines that display the lowest fares airlines are offering today. Now there's a travel engine that can read the airlines' minds.